When I purchase XCreator/XViewer/XCloud, do I sign up for a subscription with automatic recurring charges?

No. When you purchase these products, you do not sign up for a subscription.
If purchased products are time-limited, such as the annual access to XCloud, you will need to actively purchase a new access after the period expires. This would make us happy, of course :-)

What happens to my license for XCreator/XViewer after the 12-month update supply has expired?

• Purchasing a license for XCreator/XViewer entitles you (1 user) to use the software indefinitely on up to 3 devices.
• A license also includes the right to receive software updates for 12 months from the date of purchase.
• From the 13th month onwards, XCreator/XViewer can be used indefinitely with the current software version.
  
  

How do I continue to receive updates for XCreator/XViewer?

• To stay up to date even after the 13th month following the purchase of your license, you can purchase update packages for XCreator/XViewer.
• Your software will then be supplied with updates for another 12 months.
• This can be repeated as often as desired.
• To ensure uninterrupted updates, it is recommended to purchase and activate a new update package before the 12-month period expires. The remaining time of your previous update supply will of course be credited and not lost.
• Update packages can be purchased at the following links:
  • Purchase XCreator update package
  • Purchase XViewer update package
    
    

What happens to my access to XCloud after the yearly subscription expires?

• In the "Profile" section of XCloud, you can see the date until which your access is valid and your account is activated.
• Once your access has expired, your account will be deactivated. This means you won't be able to create any more XInvoices, but your saved data will remain intact.
• To reactivate your account and create more XInvoices, you can purchase a new yearly subscription at a discounted rate. You'll find a corresponding discount code in your XCloud account profile.
• To ensure uninterrupted work, we recommend purchasing and activating a new yearly subscription before your account is deactivated. The remaining time on your previous subscription will be credited and not lost.
• Yearly subscriptions can be purchased at the following link: Purchase XCloud yearly subscription.
  
  

Wouldn't a subscription model be more convenient?

So far, the flexibility of the current prepaid model has received a lot of positive customer feedback. However, if you prefer the convenience of an automated subscription model, please contact us.